Maintenance

Request website updates without turning it into email ping-pong.

Clients can submit changes publicly, and the internal app is set up to show whether the current month’s maintenance fee is paid before work starts.

Best requests include

What should change and where it lives on the site.

Any exact wording, phone number, address, or link we should use.

A screenshot if the issue is visual or hard to describe quickly.

Good for quick-change support

Text edits, image swaps, new sections, page updates, contact info changes, and bug fixes all fit naturally here.

Built with the billing checkpoint in mind

The request experience is easy for the client, but the internal workflow still protects the team by checking monthly maintenance status before work begins.

Text + image changesBug fixesSection updates
Maintenance requestRouted into the internal queue

Send the change clearly and keep the back-and-forth short.

The more specific this request is, the faster the team can review it, check billing status, and move it into work.

What to change
Where it lives
Anything urgent

Monthly maintenance is tracked manually through Venmo for now.

Billing-aware workflowRequest history readyFile upload support